Things are changing for the U.S. healthcare industry. The role of the patient is shifting to that of consumer, with more power to make healthcare choices than ever before. That means that providers need to spend more energy improving the patient experience to satisfy consumers’ expectations, capture efficiencies, and ultimately ensure their own survival.
But just how satisfied are patients with the healthcare system as a whole? According to a new study, not satisfied at all, with only 19 percent of respondents reporting a satisfying patient experience. Meanwhile providers are grossly overestimating how well they’re meeting patient expectations. Welcome to the patient satisfaction gap, where provider and patient perceptions of the healthcare experience are considerably out of balance.
For the past three years, Aspire venture MedStatix has been leading the way to help providers close that gap and improve the patient experience. Read how here.